Us Reviews

Us has an overall rating of 4.3 based on 81 reviews. Customer feedback on Us is mixed.

4.3/5.0

81 reviews

5 Stars

14

4 Stars

3

3 Stars

4

2 Stars

2

1 Star

1

All Us Reviews (81)
JoeBundy_39
May 22, 2026
"I had to cancel one item..."
I had to cancel one item and return another one . Support got back to me really quickly , and there was no hassle at all . The refund showed up a few days later . Honestly , it was smooth
richardberri5727
May 16, 2026
"Shipping was just okay"
My order did arrive in good shape, so that part was fine. It just took a little longer than I thought it would, and the tracking barely updated, which made it kind of hard to know what was going on. Not the worst experience or anything, just slower than I expected, I guess.
joyce1981
May 08, 2026
"I wasn’t totally sure the VIRPIL setup would..."
I wasn’t totally sure the VIRPIL setup would feel that different, but after using it for sim flying, I have to admit the controls are really precise. Small movements actually translate the way I expect, and I haven’t noticed that weird jumpy feeling I’ve had with other gear. It did take me a bit to get everything tuned properly, so it wasn’t perfect right out of the box, but once I got it set up, it felt solid.
leslie1993
May 01, 2026
"I picked this up because the price..."
I picked this up because the price seemed fair, and after using it, I’m glad I did. It does what I need without any fuss, so I don’t feel like I wasted my money at all
louise_Cortez94
April 28, 2026
"Stock availability is kind of hit or miss"
I was trying to order a throttle and a few mounts, but uh, about half the stuff I wanted was out of stock. The site itself is easy enough to use, it just gets a little annoying having to keep checking back. When items are actually in stock, everything seems fine. Overall not a bad experience, I just wish restocks were more predictable.
marianne_Morgan80
April 19, 2026
"The hardware itself seems fine, like…"
The hardware itself seems fine, like it probably does what it’s supposed to do. But man, the software is kind of a mess. It took me way too long just to figure out how to set up the buttons and switch profiles. The menus feel all over the place, and if you’re new to it, it’s not exactly friendly. Basically, it works, but getting there is annoying...
LONG
April 19, 2026
"Took me a few days, but the switches still feel awkward"
I’ve been using these for about a week now, and from the first day the switches just felt a little awkward in my hands. I thought I might get used to them after a few more days, but they still don’t feel very natural for me. They work fine, but comfort-wise they’re not the best fit for my hands
hello_joseph756
April 17, 2026
"Pretty easy to order, right?"
Ordering my Virpil grip was straightforward. The checkout steps were clear, although I didn’t see the shipping estimate until after I paid, which felt a little odd to me. Is that normal? I did get the confirmation email almost right away, so overall it seemed fine. I’d probably order from them again.
Juanita_taylor73
April 17, 2026
"Support Got Back to Me Fast"
I had a question about my order and, i was half expecting it to disappear into the customer service void like they all secretly planned it that way. But nope, support actually replied the same day. It wasn’t 100% perfect or anything, but they did help me out and got things sorted well enough. Can’t complain too much
alicia1973
April 09, 2026
"They fixed it, eventually..."
They did end up fixing the issue, so I’ll give them credit for that. The only frustrating part was how slow the emails were, and the shipping took longer than I expected too... not a terrible experience, just a bit of waiting around.
RebeccaBardwell_19
March 28, 2026
"So far, so good"
I’ve had mine for ages now, i’m kind of surprised I haven’t run into any problems yet. Maybe I’ve just been lucky, but so far it’s been working fine.
harryzepeda0352
March 21, 2026
"I’ve been using my Virpil gear for a..."
I’ve been using my Virpil gear for a little while now, it’s made flying feel so much better. I was a bit nervous at first because I wanted to be sure I’d made the right choice, and the setup did take me a little time, but it wasn’t anything too stressful. Once everything was dialed in, the controls felt really solid and smooth, which gave me a lot more confidence while flying. It’s definitely made my whole sim experience more enjoyable, and I’m glad I went with it.
erwinmuhammad3667
March 17, 2026
"Solid gear that just feels right"
I’ve had the Virpil stick and throttle for a few weeks now, and right away my gut feeling was that this stuff is built properly. It has that heavy, planted feel where you pick it up and just kind of know it’s not cheap. The buttons have a nice click, there’s no weird plastic flex, and the metal parts make it feel like it’s going to hold up for a long time.

Setup took me a little while to figure out, but once it was dialed in, everything felt really good. Even after longer sessions, nothing has started feeling loose or shaky, which was something I was half-expecting with new gear. Overall, I’m happy with it so far and it feels like money well spent.
hello_roger075
February 25, 2026
"Exactly Right"
Got what I ordered. No issues.
Otis_gomes05
February 19, 2026
"Hands feel good"
My hands feel good after using this, like really good. No soreness or achy feeling, which is exactly what I was hoping for.
Amy_keo86
February 15, 2026
"I’ve been using it in DCS, MSFS, and..."
I’ve been using it in DCS, MSFS, and Elite, and I expected at least one annoying setup issue—actually, no, it’s been smooth so far. Everything just worked without any weird tweaking.
Jesse-bautista
February 11, 2026
"Payment and fees were easy to understand"
I ordered a joystick base from virpil-controls.us.com, and the payment part was straightforward. I paid with my credit card, and it went through without any issues. What I appreciated was that the total at checkout matched what I expected, so there wasn’t that annoying moment where you get to the final screen and suddenly there’s some random extra fee added on.
The import fees were also shown and explained before I paid, which helped a lot because I like knowing the full cost upfront instead of guessing what might happen later. The courier didn’t charge me anything extra when it arrived, so the amount I paid during checkout was basically it. Overall, it felt clear, simple, and without any surprise costs, which is really all I was hoping for.
Joanne.olson
February 06, 2026
"Worked with my old mounts"
I put off dealing with it because I didn’t want to mess around with replacing the mounts too, but this fit my old ones just fine. No hassle, no extra fuss.
salina_Tapp77
January 29, 2026
"Solid once you get it dialed in"
Getting everything set up took me a little longer than I thought it would. I spent a while messing with the software and trying to get Windows to recognize everything properly, which was a bit annoying. Once I finally found the calibration steps, though, it all started making sense and went smoothly. After calibration, the stick and throttle feel really accurate in the sim. I was kind of impressed once I stopped thinking about the setup hassle and actually started flying around. Not totally plug and play, so I’m giving it 4 stars, but the hardware itself feels solid and, in the end, it was worth the little headache.
sophia2003
January 28, 2026
"I do like the modular setup..."
I do like the modular setup, and being able to swap out grips later is a big plus. I’m not saying it’s a bad system or anything, because the parts themselves seem solid. It’s just that figuring out what works with what was more confusing than I expected. The upgrade path is definitely there, but if you’re brand new to this, it’s not exactly obvious

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